Shipping and Returns
Shipping Information
Same day despatch for all orders received before 13.00 GMT
Standard shipping Republic of Ireland - €8.00
Free delivery on purchases over €100 (Republic of Ireland only)
Shipping charges to other destinations will be calculated at checkout
Please note that exports to countries outside of the EU may be subject to Customs and Local Taxes which we are not liable for as they are beyond our control.
Returns
We will give an exchange, refund or credit note, if goods are returned unused, undamaged, in their original wrapping, with all labels attached and in a saleable condition within 14 days from date of purchase. You must contact us first to authorise a return. Returns must be accompanied by our returns form and a valid receipt.
Sprenger Bits
Sprenger bits come with a 7 day free trial. If you wish to return a bit you MUST notify us within 7 days from date of purchase and post back to us within a further 7 days. You can either exchange a bit or receive a full refund.
Helmets
Helmets cannot be returned unless clearly faulty for safety reasons. We strongly recommend that you have your helmet professionally fitted before deciding to purchase.
Please note:
- Return shipping must be paid by the customer.
- Exchange of goods will incur our standard postage charge
- In the case of a refund or credit note postage will not be refunded/credited
- Goods which are either special order, made to your specifications or clearly personalised cannot be returned unless faulty.
- Helmets of any description cannot be returned/exchanged/refunded for safety reasons
